Because variability is a key feature of all call centers, it needs to be taken into account when creating a model of a call center. In order to account for the variability within the call center, Simcad Pro allows users to import historical data from external data sources, as well as the ability to utilize live data to keep systems up-to-date.

CreateASoft, Inc. Some of Our Clients

Dynamic Simulation for Lab Optimization can help increase efficiency - Utilizing Dynamic Simulation for Lab optimization can help increase efficiency, reduce travel time, control production. Reduce WIP and the overall operation cost...

THE ROLE OF DYNAMIC SIMULATION IN PROCESS IMPROVEMENT INITIATIVES - In every industry, from manufacturing to services, logistics and healthcare, there is an increasing need to do more with less, increase efficiency while reducing cost...