Because variability is a key feature of all call centers, it needs to be taken into account when creating a model of a call center. In order to account for the variability within the call center, Simcad Pro allows users to import historical data from external data sources, as well as the ability to utilize live data to keep systems up-to-date.

1.) How long has Simcad Pro been on the market?

The first version of Simcad Pro was released in February of 1996. Since then, and through customer feedback, CreateASoft successfully added most of the requested features. For that reason, Simcad Pro features list is customer driven and contains the required capabilities to handle today's complex business world.

Hospital Patient Wait Times : One of the most unpredictable environments in the Healthcare Industry is the Emergency Department, ED. We have all been there, spending countless hours in a waiting room only to finally receive medical attention in a hallway, or if you were lucky enough to make it to an examination room, you sat hopeless, wondering if a doctor even knew that you existed. Excessive patient wait times can be tolling on the patient both physically and emotionally; affecting the morale of the patient, doctors, nurses and medical staff. Let's take a look at some of the most common contributing factors (and their implications) which lead to one of America's biggest challenges in the healthcare community today; optimizing the ED to reduce patient wait times and increase overall efficiency.

Because of the high levels of variability that are present within a hospital, it is important to make every effort to provide patients with a positive experience, reduce wait times, increase efficiency and effectively utilize resources and staff. Simcad Pro is a sophisticated simulation engine that can be utilized to improve the overall efficiency of a hospital. Simcad Pro has been shown to improve staff allocation and layout of the hospital to increase efficiency of care without having to sacrifice the quality of administered care.