service simulation
 

Optimizing Services & Process Flows with Simcad®

Simcad® offers a robust platform for simulating and optimizing services and process flows. Users can import historical data from various external sources or utilize live data to maintain up-to-date systems. The "Simulation Analysis Report" delivers a quick analysis, highlighting underperforming resources and pinpointing issues.

 
 
 

Comprehensive Simulation Services

  • Stochastic Simulation
  • Discrete Event Simulation
  • Smart Agent Simulation

Key Benefits

  • Optimize Call Centers: Enhance capacity and efficiency.
  • Document Flow Improvement: Balance workloads across various machines and workstations.
  • Full Cycle Analysis: Thorough evaluation of processes.
  • Visual Animation: Validate inter-process interactions visually.
  • Lean Analysis: : Use Value Stream Mapping, Spaghetti Diagrams, and Swim Lanes.
  • Capacity Planning & Scheduling: Efficient resource management.
  • Neural Network Optimization
  • Resource & Schedule Optimization
  • Dynamic Interactive Optimization

Call Center Simulation

Simcad® is designed to account for the inherent variability in call centers by allowing the importation of historical and live data, ensuring accurate and reliable model results. Users can define parameters like call type, pathways, resources, timing, and capacity. Visual simulation reveals system backups, enabling users to make informed adjustments and validate their effectiveness. The "Simulation Analysis Report" identifies problematic resources and their causes.

 

 

VR interactive simulation

 

call center simulation
 
 

Document Flow Simulation

Import CAD layouts to modify pathways and distances, directly impacting document flow efficiency. Users can import or manually input parameters such as timing, capacity, and resources. Real-time simulation results show problem areas, allowing for immediate analysis and adjustments. The "Simulation Analysis Report" identifies underperforming areas and suggests potential improvements.